Designing a smart personalised learning app
SmartJen
About client
SmartJen is a unique AI-enabled personalised learning system for both tutors and students that’s integrated with assessment, synchronous and asynchronous learning.
SmartJen provides personalised education in an effective, scalable manner. It’s a learning platform where tutors can create worksheets, access resources, and track students’ learning progress.
Challenge
SmartJen approached 55 Minutes to redesign their platform to better engage students in their learning process and improve the usability and intuitiveness of the tutor platform.
Solution
Designing a smarter, more integrated learning system.
Results
Research to understand the needs of students and tutors alike
We organised user interviews to understand the students’ needs, and how they are motivated to learn; and tutors’ needs, goals, and the difficulties they faced on the platform.
Student platform
Learnings from our interviews with upper primary and low secondary school students:
Most are attracted by interactive elements such as sounds and bright visuals
Many require gamification to make the learning process fun and engaging
Some self-motivated students need their questions answered in real-time
Tutor platform
Learnings from our observation of tutors who shared their screens while performing their tasks on SmartJen, and our interviews with them:
Dashboards could help tutors track students’ progress and review their performance
A feedback system is needed to help students with difficult questions
Tutors were confused by the platform’s complex features and navigation system
With the insights from the research, we better understood tutors’ behaviours, challenges and needs and were able to make changes for optimal user experience.
A simplified, user-friendly app
We revised user flows to provide more simplicity and user-friendliness in the processes. To make students’ experience more fun, motivating and rewarding, we introduced gamification elements such as competitions, progression systems, and achievements.
We also redesigned the dashboard to clearly indicate what had been assigned to them and what areas for improvement they could work on to help students understand their learning progress better.
To address the tutors’ lack of clarity around the many features on the platform, we modified the experience to make it easier to work on their primary tasks.
Since generating worksheets and monitoring the dashboard are integral features, we ensured these features were easy to access and navigate.
Our research and redesign created a holistic experience for both the tutors and students and gave them a better SmartJen experience.
"With the enhanced UX UI design implemented by the 55 Minutes team on our edtech platform, we saw a steady increase in the user's positive sentiments towards our platform and user adoption went up."
Glenn Low, Co-founder and COO, SmartJen and HeyHi
